Privacy Policy

The Good Managing Agent Ltd

1. Introduction

The Good Managing Agent is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

This policy applies to leaseholders, tenants, landlords, contractors, suppliers and any other individuals whose personal data we process.

2. Data Controller

Gerald Bowers at The Good Managing Agent is the Data Controller responsible for your personal data.

If you have any questions about this policy or how your data is handled, please contact us using the details provided at the end of this document.

3. Personal Data We Collect

We may collect and process the following types of personal data:

• Name, postal address and email address
• Telephone numbers
• Property and tenancy details
• Leaseholder and landlord information
• Financial information including service charge and rent records
• Correspondence and communication records
• Identification documents where legally required
• Contractor and supplier details

We only collect personal data that is necessary for the purposes outlined in this policy.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Legal obligation
• Legitimate interests relating to property management and administration
• Consent, where required

5. How We Use Your Personal Data

Your personal data may be used for the following purposes:

• Property and block and lettings management
• Leasehold and tenancy administration
• Service charge and financial management
• Communication with leaseholders, tenants, landlords and contractors
• Compliance with legal and regulatory requirements
• Health and safety management
• Resolving disputes and complaints

We will not use your data for purposes that are incompatible with those listed above.

6. Data Sharing

We may share personal data with:

• Legal, accounting and regulatory bodies

All third parties are required to respect the security of personal data and to treat it in accordance with the law.

7. Data Security

We have appropriate technical and organisational measures in place to protect personal data against unauthorised access, loss, misuse, or alteration. Access to personal data is limited to those who have a legitimate business need.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements. When data is no longer required, it is securely deleted or destroyed.

9. Your Data Protection Rights

Under data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

Requests should be made in writing. Proof of your identity may be required.

10. Complaints

If you are unhappy with how your personal data has been handled, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow, Cheshire SK9 5AF

Website: www.ico.org.uk

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business practices. The current version will always be available on request.

12. Contact Details

For any data protection enquiries, please contact: 

The Good Managing Agent Ltd

Email: administration@goodagentretford.co.uk

Telephone: 01777 712613

Retford Enterprise Centre

Randall Way

Retford

DN22 7GR

As at September 2024